Transaction Operations Associate

We are currently seeking a Transaction Operations Associate to join our Sales Operations Team. As a Transaction Operations Associate, you will handle registration and title applications for Lucid customers and internal fleet vehicles, ensuring a smooth and efficient process. This person will also work to increase efficiency and support customer facing employees both at headquarters and in the field. In addition, you will be a subject matter expert in vehicle contracts including a clear understanding of sales tax and vehicle registration transactions.

Responsibilities:

· Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate.

· Prepare and review customer Purchase Agreements, disclosures, and vehicle DMV documents for customer deliveries.

· Process DMV paperwork in all states as well as collaborate with business partners to handle the internal Lucid fleet registrations and titles.

· Record information and ensure data quality in multiple systems.

· Serve as authority on vehicle taxes and fees, keeping abreast of state changes.

· Provide operational support to business partners for ad-hoc initiatives.

· Work with supervisor to develop and maintain training materials on evolving state processes pertaining to titles, contracts, registration, and field sales training.

· Be responsible of the operational side of each sales transaction and understand the intricacies involved in the process-flow.

· Help assist with the operational buyback process and provide essential guidance and support to various stakeholders.

· Partner with accounting and tax teams to quarterly review and reconcile tax and fee collections, facilitating accurate adjustments or refunds to customers as necessary.

Qualifications:

· Preferably 2 years of experience with In-State Dealership Title and Registration.

· Dealership Business Office administration or Dealership Finance Assistant preferred.

· Demonstrated experience in processing Title and Registration, Sales Contract Processing and other Sales and DMV documents.

· Passion for the customer experience and an understanding of how operational efficiencies impact said experience.

· Must be able to multi-task, be flexible, and perform in a fast-paced environment.

· Comfort navigating ambiguity with an ability to create in an undefined, unestablished environment.

· Ability to work independently and think creatively with a proven track record of execution.

· Exceptional organizational skills and attention to detail.

· Strong communication skills, both written and verbal.

· Ability to work a flexible schedule that includes occasional weekends.