Transfer Agency Senior Associate

The role holder will be responsible for the daily supervision of the Transfer Agency Juniors providing an efficient and responsive service to all clients/investors, whilst ensuring full compliance with internal controls and procedures. They will act as a point of escalation for juniors on technical and client queries. 

 
Job Description 
 

Principal Accountabilities 

• Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables
• Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries. 
• Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks. 
• Actively manage day to day relationship with the clients, escalating issues to their Manager when required. 
• Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures. 
• Ensure all incoming and outgoing investor cash monies are reconciled and verified against the investor documents for source of funds.
• Participate on weekly client calls and provide updates on key focus areas (Upcoming activity planning, Investor cash related updates and projects)
• Understand the nuances of Private Markets and the reporting required – Investor Closes, Distributions and Capital Calls.
• Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals. 
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors. 
• Foster and act as a role model to build risk awareness within the team. 
• Proactively seek greater productivities in the team through process improvements & automation where applicable. 
• Have knowledge of all systems required to lead a Private Markets Transfer Agency team (ISS, Investran, Investor Portal, MYSS and AIS My View).
• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training. 

Context of the role

• The Senior Associate will take on a review function – trade, cash, EOD, reporting checklists and online e-checklists. 
• The Senior Associate has full accountability for the reviews it completes on work done by the A1’s & A2’s. 
   

Relationships 

• Subordinates – Engage in one to one meetings with direct reports, coaching team members, point of escalation 
• Superiors – provide direct support for managers and regular status updates to managers. 
• External – Build client and investor relationship ensuring client deliverables are met. 

 
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Knowledge and Experience 
 

• Third level qualification and/or 2 years level experience in financial services industry
• Client Service experience preferred
• Private Markets knowledge preferred.
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure. 
   

Why you should join us

• Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days
• Supportive and encouraged hybrid work-life balance
• Expansive inclusion, diversity and equity programme
• Private medical insurance, health screenings, flu vaccinations and eye testing
• Employee wellbeing and mental health support programme
• Parental and caretaker support
• Attractive pension plan
• Life assurance and long-term disability support
• Multiple local community volunteering opportunities
• Profit sharing scheme

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