Transformation & Development Professional

Introduction
At IBM we believe technology shapes the world and we are a catalyst for that innovation and creativity. We are on the forefront of groundbreaking change – improving businesses society and the human condition. As a leader in Hybrid Cloud and AI we are leading the charge in a world-wide digital transformation.
Our Marketing Communications & Corporate Social Responsibility (MCC) team tells this story and is responsible for positioning IBM in the market. We define and optimize IBM’s brand capture the market’s attention and articulate our point of view for clients partners the media and even other IBMers. As part of our team you’ll be surrounded by bright minds and keen collaborators – always willing to help and be helped – as you apply passion to work that will compel our audience to choose IBM.
When you join IBM you join a culture of openness collaboration and trust. You join a team of IBMers who are helping technology support a positive global transformation. So join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Your Role and Responsibilities
The Experience Insights team delivers feedback from clients prospects ecosystem partners and employees at key moments of truth in their journey with IBM. Holistic views of feedback are consolidated and reported so we understand the entirety of a client’s /partner’s / employee’s experience with IBM. Listening to and acting on this feedback informs decisions improves IBM’s client experience and employee engagement and helps drive business growth.

As a Client Experience Program Leader you will partner with business stakeholders to understand business needs design and implement feedback approaches and deliver ongoing feedback program enhancements. You will also analyze the data and provide insights to leadership. The work could span client business partner and employee touchpoints where IBM gathers feedback.
Your primary responsibilities will include:
• Managing client feedback program implementation and on-going execution to provide real-time actionable feedback
• Create reporting on feedback program such as results insights and actions and provide feedback to team leadership on how to improve in next cycle
• Driving continuous improvements in our programs by identifying enhancements to enrich feedback programs by keeping up to date with feedback trends and IBM strategies
• Collaborating across the Experience Insights team to provide a holistic approach to feedback.
• Partnering with leadership to promote Client Experience program awareness and adoption
We offer a dynamic blend of personal flexibility and a thriving in-office environment. This role requires three days of in-office presence per week with two days for remote work.

Required Technical and Professional Expertise
• Ability to develop and implement cross functional program(s) aligned to business strategies
• Effective collaborator team player and conscious problem solver
• Ability to work with colleagues stakeholders and vendor in an agile environment to effectively prioritize and manage multiple projects simultaneously
• Apply creativity and judgment to professional technical or operational problems
• Fluency in English is required written and verbal

Preferred Technical and Professional Expertise
• Bachelor’s degree or higher in a social science or quantitative discipline or experience in a related area
• Experience with communications enablement stakeholder management and project management or the desire to learn
• Professional knowledge of client or market research
• Vendor management experience
• Knowledge of IBM business units and strategy