Transformation Experience Design Lead

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

Proactively drives the conceptualization and authors the comprehensive UX/UI design strategy across Sun Life transformation programs to ensure that design interfaces are strategically-aligned, user-centered, high-quality, and delivered within committed timelines. This role is accountable for insights gathering, conceptualization, design, and iteration of touchpoint experiences. Partner with users, product owners, and technical teams in identifying the right solution. The role reports to the Transformation Experience Design Head.

Preferred skills (heading) / Compétences particulières (titre)

1. Strong expertise in producing strategically-aligned, user centric, high-quality propositions through HUMAN-CENTERED DESIGN methodologies:

· Design Thinking

· Service Design & UX

· Experience Insights and User Centered Analysis (UCA)

· Experience & Usability Testing

2. Strong domain knowledge in creating and analyzing experience flows, journeys, and multi-channel experiences and turn into actionable experience insights.

3. Strong expertise and understanding of  different UX tools and techniques including competitor analysis and running design workshops

4. Strong expertise in user research and usability testing

5. Strong expertise in creating Information Architecture (IA) that involves effective organizing and structuring of touchpoint content

6. Be able to build rapport quickly with both internal and external stakeholders to deliver business objectives

7. Provide expert knowledge in agile methodologies

8. Vast experience in mobile platforms (iOS and Android) and responsive design

9. Strong communications skills when conducting user research and build enthusiasm in stakeholders when presenting experience design strategies

10. Foster a high-performing culture by continuously coaching team members to establish clear goals and priorities needed in driving the business goals and OKRs.

Qualifications (heading) / Compétences (titre)

1. Candidate must possess at least a Bachelor's/College Degree in Industrial Engineering or any Information Communications Technology (ICT) and Digital Media Technology (DMT) courses.

2. 5 to 10 years experienced in the field of User Experience Design

3. Experience in authoring and delivering experience design strategies

4. Experience in documenting experience design requirements and design communication materials

5. Ability to communicate effectively and work with stakeholders and end-users at all levels

6. Can work independently or as part of team

7. Must be willing to work with and learn new technologies

8. Must be action-oriented with excellent follow through

Responsibilities (heading) / Responsabilités (titre)

Forefronts the execution of the reimagined and zero-based experience design solutions, Service Design Blueprints, and touchpoint interface designs for Sun Life transformation business programs. Collaborate with and provide guidance to the Transformation Experience Design (TED) UI team to ensure touchpoint design deliverables align with the overall business strategy and fosters XD design principles.

1. Design Thinking: Experience Innovation & Transformation

2. Service Design & UX: Zero-based Design Blueprinting

3. Experience Insights and User Centered Analysis (UCA): Qualitative and Quantitave experience analysis

4. Experience Testing: Usability testing, Expert testing, A/B testing, Fidelity testing, Beta testing

Job Category:

Business Analysis - Process

Posting End Date:

27/02/2025