Transition Support Manager (Remote Opportunity)

About Wealth Enhancement Group

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Corporate office is looking for a Transition Support Manager to focus on providing exceptional support for the onboarding and transition of client accounts for newly acquired advisory firms. This role will work closely with our Transition Support Manager, data teams, and advisors to ensure smooth bulk account transitions. This role requires strong analytical skills, expertise in data reporting, and an understanding of wealth management operations. ( This is a remote opportunity.)

The salary target for this role is $90,000.00 - $110,000.00 depending on experience. This role is also eligible for an annual bonus.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. 

Primary Job Functions

Client Onboarding

• Collaborate with internal WEG partners and new advisor teams to understand their needs and provide a Statement of Work and transition plan.
• Address and resolve any issues or challenges that arise during the transition process, ensuring minimal disruption to the client experience.
• Lead the team in preparation, delivery, and processing of repapering documents, utilizing bulk processes and automation when possible. 
• Monitor transition metrics and KPIs, generating regular reports for senior management and advisor teams.

 Relationship Management & Communication

• Develop and maintain strong relationships with Advisor Teams throughout the transition process, acting as the primary point of contact.
• Facilitate effective collaboration between different departments (ATO, Supervision, Integration Managers, etc.) to ensure that all aspects of the transition are handled seamlessly.
• Oversee the relationship with IBM for outsourced transition support work to ensure alignment with the firm’s goals and standards.
• Communicate updates to systems and processes to internal and external partners.
• Manage relationships with custodians involved in the transition process, ensuring service levels are met and align with the firm’s standards.

Process Management

• Oversee the end-to-end transition process, ensuring that all client assets are transferred accurately and in a timely manner.
• Develop and adhere to team standards, including Service Level Agreements, quality control processes, and process documentation.
• Ensure all transition processes comply with industry regulations and fir policies, staying up to date with changes in regulatory requirements.
• Coordinate retrospectives for each transition project to gather feedback and foster an environment of continuous improvement

Team Leadership & Development

• Lead, mentor, and develop a team of transition specialists, fostering a collaborative and high-performance culture.
• Deliver strategic priorities to your team to help align daily tasks to organizational goals
• Encourage cross-training and development of staff to improve productivity and provide higher quality service
• Build and maintain relationships across WEG Leadership, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Partner with Human Resources to recruit top talent and/or work through performance management concerns

Education/Qualifications

• Bachelor’s degree in business; finance, economics or related
• Minimum of 5 years in wealth management or financial services
• Proven ability to lead and motivate a team, with strong organizational and project management skills.
• Strong analytical and problem-solving abilities, with attention to detail and a focus on continuous improvement.
• Commitment to providing exceptional client service, with the ability to build and maintain strong relationships.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality
• FINRA Series 7 & 66 optional

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage

• 401k – with match and profit sharing

• Health care spending and savings accounts

• Dependent care and transit spending accounts

• Wellness programs and resources

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability – employer paid

• Employee assistance plan

• Accident and critical illness

• Pet insurance

• Identity theft

• Paid Time Off

• 12 paid holidays each year

• Paid parental leave and paid caregiver leave

• Tuition reimbursement

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.