Travel Advisor (Evergreen Posting)

Are you interested in becoming a Travel Advisor?

We are currently accepting applications for candidates who are interested in starting with Christopherson within the next 4 months. This is an evergreen posting and we do not currently have a set start date for this position.

Christopherson Business Travel, a globally recognized leader in travel management has an opportunity for an experienced, travel advisor to support our clients after hours. This person will perform at a high level with an extensive knowledge of complex bookings and exchanges and the ability to anticipate and provide assistance on potential complications that may arise for the traveler.

Responsibilities

• Responsible for after-hours ticketing and support with high accuracy
• Interpret and enforce various client travel policies when making reservations
• Support business travelers across a wide variety of client accounts
• Familiarity and understanding of the transactional fulfillment process from all perspectives; including GDS, mid-office and back-office systems, airlines, and suppliers
• Working knowledge of industry and agency accounting

Requirements

• Must be available for 4 weeks of training to be done during regular business hours
• Weekday shift availability
• 3-5 years multi-GDS experience (Sabre and/or Worldspan experience required)
• Spanish speaking a plus
• Exceptional problem-solving skills
• Must be comfortable with and have experience with booking complex travel itineraries: split tickets, multiple segments, exchanges-including partial exchanges, complex international, and manual pricing / ticketing when necessary
• Customer centric phone skills, active listening, issue resolution
• Ability to work independently and make decisions with limited oversight, autonomous
• Excellent customer service skills-ability to lead a customer through difficult scenarios, consultative
• Strong technical proficiency
• Works well under pressure and with time constraints, maintains composure, high resiliency

Standard Shift Hours:

Advisors will be scheduled anytime from 6am-6pm Mountain Time. Shifts can be anywhere within that block. Schedules are not guaranteed, can change, and will NOT be assigned until after training is complete.

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan
• PTO and Holidays

Salary Range: $23 - $25 per hour based on experience

The salary range for this role may vary above or below the posted range as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Full time roles will also qualify for our total benefits package offered by Christopherson Business Travel

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*NOT Open to employees in the following states: AK, AR, CT, DE, DC, IA, KY, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OK, OR, PR, RI, SD, VT, WV, WY