Travel and Customer Service Coordinator (Canada)

The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Please note: This is a contract-position. It is part-time, 2-20 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Responsibilities

• Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Contributes to managing projects to profitable level through efficient work process

Requirements:

• Bachelor’s Degree or equivalent work experience
• French-Canadian language required
• Minimum 2 years of travel industry, customer service or pharma industry experience required
• Excellent working knowledge of Microsoft Suite
• Knowledge of Smartsheet and SharePoint preferred
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Excels in cross-departmental communication
• Confidence and follow through in decision-making

Working Environment:

• Work environment is from a home office with personal computer and telephone  
• The position requires flexible work hours, both traditional and non-traditional