Travel & Customer Service Coordinator (Taiwan)

Position Title: Travel & Customer Service Coordinator (Taiwan)

Reports To: Field Manager

Department: Global Client Services

Status: Independent Contractor/Part-time-less than 10 hours per week

Position Summary: The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The Coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Essential Duties:

• Participates in discussions with clients, vendors and team members regarding trial participant requirements
• Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
• Manages travel and transportation budget for trial participants
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Works with internal team members to outline needs and requests of clients and trial participants
• Contributes to managing projects to profitable level through efficient work process

Experience/Qualifications:

• Bachelor’s Degree or equivalent work experience
• Minimum 2 years of customer service experience, travel industry and/or pharma industry preferred
• Excellent working knowledge of Microsoft Suite
• Knowledge of Smartsheet and SharePoint preferred
• Bilingual required/native Mandarin and excellent English

Aptitudes/ Work Characteristics:

• Ability to learn new procedures and technology quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Customer service focused
• Excels in oral and written communication
• Confidence in decision-making and follow-through

Working Conditions:

• Primary work environment is from a home office with personal computer and telephone  
• The position requires flexible work hours, both traditional and non-traditional