Travel Specialist II

Requisition ID: 58919 Title: Travel Specialist II Division: Arthrex, Inc. (US01) Location: Naples, FL.

Main Objective: Responsible for the successful execution of the planning, scheduling, and coordinating airline, hotel, car rental, and other reservations for corporate travelers. Utilizing Sabre GDS (reservations system) and concur expense. Working in a team environment while supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility as demand for services increase.

Essential Duties and Responsibilities:

• Responsible for the accurately completion of travel arrangements (car, hotel, air, rail) within Arthrex policy, as well as Advamed guidelines.
• Act as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience.
• Accurately follows and applies client travel policy based on travel type.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Responds to requests (phone, email, chat) promptly, completely, and professionally.
• Strong working knowledge and understanding of international pricing rules and procedures.
• Interacts with traveler, travel arranger, and travel manager and provides 1st level of support for customer service and technical issues.
• Utilize preferred vendors to maximize savings and ensures compliance with the travel policy.
• Resolve travel inquiries, customer problems and complaints.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, such as Excel spreadsheets, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Assist new and existing Agencies, for the creation and support of travel profiles within Concur.
• Handle reservations for Interview Candidates, Agency Representatives, Doctors and Employees.
• Assist in the review and reconciliation of travel account.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Willing and available to work extended hours, and weekends as needed.

Knowledge:

Frequent use and general knowledge of industry practices, techniques, and standards. General application of concepts and principles.

Reasoning ability:

Develops solutions to a variety of complex problems. May refer to established precedents and policies.

Discretion/Latitiude:

Works under general supervision. Participates in determining objectives of assignment.

Skills:• Able to book air, car, hotel and international travel in GDS Sabre• Strong customer service and organizational skills• Have high accuracy and attention to detail• Ability to multitask and work in a constantly changing, fast-paced environment• Written and verbal communication skills• Familiar with Concur or another OBT• Experience in Corporate Travel• Knowledge of all MS Office Suite• Professional level of confirming complicated itineraries• Experience with complex international fares and complex exchanges• Work closely with the meetings department to ensure reservations are confirmed correctly

Education/Experience:

3 Years of Experience required.

High School diploma or equivalent required

Bachelors degree preferred

Sabre or GDS experience

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Reasoning Ability:

Ability to define problems and make valid decisions.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Spanish speaking a plus.

Arthrex 2023 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.