Treasury Payment Solutions Strategic Account Manager

Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"™

The Treasury and Commercial Card Payment Solutions Account Manager works to increase revenue through strategic partnering to grow revenue, retain, and cross sell payments solutions, including technologies such as, Electronic Payables, expense management solution in an assigned Commercial Card portfolio which includes the high value card clients of HTLF and its division banks. This role understands card offerings and supports internal and external customers while growing HTLF's Commercial card program.

Primary Responsibilities

• Manages an assigned portfolio of high value Commercial Card clients with a primary focus on expanding and retaining client relationships. Grows customer profitability by identifying opportunities to expand customer spend through direct card issuance, payables, or other tools, with strong emphasis on expanding program usage and well as offer additional services, retention and client satisfaction. Up-sells other commercial card products/solutions, including Visa Expense Management, Fleet Card, EAP and Integrated Payables.
• Consults with clients to develop and identify best practices within the industry and peers to continually improve customer's programs and efficiency.
• Designs and executes business plans and ensures program purchase volume goals are met for tier 1 and 2 clients.
• Works with C-level executives at companies to ensure high engagement and understanding of the total value of their Commercial Card program.
• Performs and explains vendor match analysis, and encourage clients to act upon the results.
• Stays abreast of HTLFs card offerings, industry developments, competitor offerings, client needs, etc. to identify and recommend changes to product features/functionality, pricing, positioning, etc.
• Serves as the escalation point for program owners and ensures issues are resolved by working with Product owners, the Support Team and the Technology Team.
• Facilitates the implementation of additional technology or products and ensures clients utilize these solutions to their fullest potential.
• Monitors customer's monthly activity and patterns and review changes with customers to identify any challenges, concerns, or opportunities.
• Prepares annual customer program review and work in conjunction with RM, SC's, and TMO's to insure all customer issues are addressed. Complete annual review onsite with customer, RM and TMC as required.
• Evaluates and identifys new solutions, offerings, and program enhancements that can benefit commercial card programs and communicate these to program administrators and owners.
• Maintains working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to the role.
• Manages the completion of RFP responses for clients in their assigned portfolio.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary Responsibilities

• Performs other duties as assigned.

Management Responsibilities

• This job has no management responsibilities.

Qualifications

• Bachelors Business Administration/Management, Finance or equivalent experience required
• 3-5 years combined experience of commercial card management and account management/relationship management with the ability to develop strong partnerships required
• 1-3 years executive account management handling C-suite preferred
• Strong knowledge of cards, payments, and payment systems required to evaluate, consult, and sell solutions to commercial clients. required
• Experience of sales results and enhancing the client experience required
• Strong understanding of the Commercial Card industry, Accounts Payable and Purchasing processes required
• Exceptional interpersonal skills required
• Must comply with all Bank Secrecy Act/Anti-Money Laundering requirements; Privacy of Customer Information Policy and consumer protection laws; regulations and Bank policies as related to assigned job duties required
• Acts as an exceptional teammate while driving a culture of improvement required
• Motivated to drive value to the division by having spirited competitiveness required

Scheduled Weekly Hours:

40

Time Type:

Full time

The targeted salary for this role is:

$90,460.00 - $117,598.00

You may also be offered incentive compensation, and benefits. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate.