Treasury Services Associate I (On-site position)

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Job Overview

Treasury Service Associates are responsible for buyer refunds, the creation of Exception Checks, logging of returned mail received, researching of payments where the following request have been submitted via case: fee refund requested, an attempt to re-collect fee, research on flagged payments or failed fees charged and as a result may need further action required. The associate works closely with our Services Associates II, Money Movement Associates, and the Reconciliation team to ensure amounts and timing match expectations and take corrective action when they do not. This position is responsible for the timely and accurate processing, meeting multiple deadlines and service level agreements. The associate fosters and manages relationships with internal and external stakeholders.

Job Responsibilities

• Timely and accurate processing of all daily tasks/duties referenced above
• Work closely with Treasury's Business Process Analyst for Treasury initiatives
• Work with Team Lead to prioritize suggested changes to impacted processes
• Assist with internal teams with vendor education.
• Consistently demonstrate Avid core values, setting an example for your team and others to follow.
• Works periodic reports to assist with data clean up and, research

Required Experience, Qualifications, and Skills

• Efficient verbal, written and interpersonal communication skills
• Strong attention to detail
• Demonstrated ability to consistently meet all deadlines
• Demonstrated self-motivation and ability to research, organize and prioritize work with limited guidance
• Intermediate proficiency with MS Excel
• Customer service experience, initiating communication with internal customers
• Strong desire and aptitude to learn and question current processes
• Banking Experience is preferred; not required

Preferred Experience, Qualifications, and Skills

• Bachelor's Degree preferred or combination of education and experience.
• Intermediate experience using MS Office programs
• Knowledge of Salesforce and SharePoint

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Customer Service and Operations
• Job Function Customer Accounts Payable
• Pay Type Hourly
• Employment Indicator Support