Triage and Care Coordination Nurse

As a Triage and Care Coordination Nurse you will:

• Work 16-24 hours a week on a remote basis
• Receive inbound clinical issues from firsthand staff and patients directly by phone and Slack message
• Collaborate closely with firsthand staff, including peer mental health workers, social workers, and APPs to address acute issues as early and comprehensively as possible
• Do phone and video encounters with firsthand patients
• Look up patient histories and document activities in the Canvas EHR
• Coordinate care with our patients’ other care providers
• Develop and deliver training on basic medical issues to peer mental health workers and social workers
• Other care planning and management activities

TCCNs will have two types of shifts - working hours shift and “on-call” shifts.

• Working hours shifts will be 8-10 hours, paid at an hourly rate of $40, and TCCNs are expected to be doing care coordination, training and related administrative work when not managing acute issues.
• On-call shifts will cover evenings, holidays and weekends. These will be paid at a rate of $15/hr for availability, plus $25 per patient care episode addressed. There are no expectations on this time other than immediate availability and the management of acute issues that arise

You will be a good fit if you have:

• Excellent clinical acumen in outpatient chronic disease and mental health care
• The ability to rapidly triage and prioritize patient issues, and identify the appropriate level of care
• Creativity and excellent problem solving skills, with a willingness to “think outside the box” to solve patient issues
• The ability to provide problem specific patient education and self-management suggestions
• Empathy, compassion, and approachability 
• Excellent listening, communication, and interpersonal skills
• Desire to help people in need and support their path to wellness
• Comfort working as part of a multidisciplinary team, and enjoy mixed roles and duties
• Cultural humility, knowledge of trauma informed care, and social determinants of health
• Desire to implement and deliver care that is integrated across chronic medical conditions, behavioral health conditions, inpatient settings, and outpatient settings
• Intermediate computer skills, familiarity with Microsoft Office Suite, Slack
• Ability to adapt rapidly to variations in team culture and process

The experience you bring to this role includes:

• RN/BSN with active TN licensure
• 5+ years clinical care experience including triage in Emergency Department and/or Primary Care settings
• Working with and managing a population with challenges such as behavioral health and/or SUD conditions
• Care management and coordination 

Compensation:

• firsthand is building a workplace and culture that cares deeply for our team and our communities. TCCNs will be 1099 contractors contracted on an hourly basis.