Trust and Safety Agent

Join the VRChat Team!

VRChat offers a first-of-its kind game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250000 worlds and growing VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device.  VRChat has raised $100M to date with the support of investors Makers Fund Anthos Capital and HTC. VRChat has grown with talent from: Netflix Twitter Meta Microsoft Roblox Google Amazon Unity Spotify Discord Uber eBay Robinhood Twitch Zynga and TikTok.

Come and join the mission!

Job Overview

We're looking for an experienced Trust and Safety Agent to uphold and action upon VRChat policies to create a safe platform for the VRChat community. Previous experience on these duties in a professional capacity is a plus! VRChat is a “live” platform that’s constantly updated and evolving so you’ll see your work have an immediate impact on our massive global community of users.

Job & Team Impact

Trust and Safety Agents are the first and most important line of defense for any online service. By helping to apply and take part in shaping the Terms of Service your work will have an immediate impact on the safety and quality of life for all VRChat users.

Duties and Responsibilities

• Provide high-quality balanced and consistent moderation of users and content in VRChat

• Accept and handle tickets assigned via Moderation support requests from users

• Accept and handle reports given by users via in-application tools

• Around-the-clock moderation in VRChat Discord and social media sites

• Work collaboratively with other teams to solve problems

• Flexible availability for operational hours

Experience Skills and Qualifications

• 1 to 3 years of experience moderating online services experiences content or large internet communities in a professional Trust & Safety role

• Capable of and understanding that moderation involving objectionable content on a regular basis is possible and probable

• Demonstrated interest in VR online communities or be a VRChat user and creator! Knowing how our platform and community works is essential for this role

• Excellent verbal and written communication skills

• Highly organized and effectively able to demonstrate the ability to hit SLA deadlines with high quality

• The ability to maintain calm and control while handling moderation incidents

• A basic level of understanding of Unity 3D

Bonus Points

• Multilingual capability

• Extended technical knowledge or experience with Unity 3D and related development tools

• Experience with the VRChat SDK

• Experience working on a “live” app shipping frequent updates and responding to user feedback

Benefits

• Work from anywhere! VRChat is a 100% remote company

• Health Benefits

• 401K for US & RRSP for Canadian Employees

• Stock Options

• Generous paid holiday schedule

• Unlimited/Flexible vacation time

• Paid parental leave benefits

VRChat is an equal-opportunity employer and we welcome applicants from all backgrounds. VRChat fosters a diverse creative and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team we’d love to hear from you!