Trust and Safety Specialist

THE COMPANY

Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on-demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high-paying jobs with the freedom and flexibility to work when/where they want while providing healthcare facilities access to the largest on-demand network of ready-to-work healthcare professionals.

We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

The Role:

On Medely, healthcare professionals connect to facilities throughout the US for flexible staffing. Medely professionals provide quality care for patients and our facilities rely on us to ensure professionals are credentialed, vetted, and high quality. The Trust & Safety team is responsible for ensuring trusted connections and experiences across the user journey – on both sides of our marketplace. We define community standards and policies, manage incidents effectively, monitor risk, and build processes to keep bad actors out while ensuring high-quality experiences for good users. 

If you’re passionate about user trust and process improvement – come join our growing team!

As with many Trust & Safety roles, this one requires select weekend/holiday on-call and non-standard business hours coverage.

What you'll do:

• Investigate safety incidents and follow through to resolution with users and internal teams.

• Conduct objective, unbiased, evidence-based investigations while documenting consistently

• Manage escalations, communicating clearly with all stakeholders

• Develop subject matter expertise on Medely’s Community Guidelines and terms of service

• Prioritize effectively based on severity and time sensitivity

• Identify opportunities to improve our operational workflows and policies

• Learn and master multiple internal systems

• Use data to gather and communicate facts

What you'll need to have:

• 2+ years of experience in operations and/or Trust & Safety

• Bachelor's degree or equivalent experience

• Experienced with developing and administering quality programs in a complex operation

• Experience communicating with external stakeholders, including clients or law enforcement

• Strong analytical skills and the ability to solve business problems using data

• Proven track record of developing and implementing new processes and iterating for improvement

• Proficiency in Excel or SQL preferred

The estimated annual compensation for this role is $70,000 - $75,000.

WHY MEDELY: BENEFITS & PERKS

- Competitive Compensation: Based on experience and performance

- Long Term Incentives: 401k

- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

- Flexibility: We believe that work/life balance is important, so we offer three weeks of Paid Time Off and nine paid holidays, and two personal holidays (employees starting in the second half of the year are given one floating holiday for the first year of employment).

- Energetic team environment

- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!

- Ownership: Drive meaningful business impact on a team that you’ll help build and define!

- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. 

We are an E-Verify company.