Tutor Application Administrator (Philippines)

We’re seeking an experienced, innovative, self-starter to join Course Hero as our Tutor Application Admin team. You’ll work closely with the Course Hero tutor community team and program leads to manage and maintain our Tutor Application queue. You’ll help ensure we are able to meet our SLAs and KPI goals by getting tutors’ applications reviewed and processed quickly and accurately.

Note: This is full-time employment, fully remote (Work from home), working at normal business hours and candidates must be based in the Philippines.

• You’ll be the gatekeeper of our tutor applicants and ensure we accept only tutors who meet our qualifications and requirements
• You’ll help ensure our processes work efficiently and effectively, and you’ll constantly work to improve your impact.
• You’ll ensure SLAs and KPIs are met for application processing.
• You’ll ensure we are providing a high quality experience for our tutor applicants.

• 1-3 years in a business operations or online administrative role.
• You’re not afraid to get your hands dirty by manually testing out processes in order to determine the best way to automate or implement a solution.
• You’re proficient with Google Apps, spreadsheets for data analysis, and surveys/forms.
• You are able to effectively multi-task, manage priorities, and assist with a wide array of ongoing projects.
• You have outstanding written and verbal communication skills. 

• You have experience working in a fast-paced, high-tech, start-up environment.
• You have project management experience.
• You have experience in conducting background checks and/or reviewing applications.

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