UCaas and Collaboration Manager

Overview:
Reporting to the Director of Product Development for Voice, Video and Collaboration services, the Manager, B2B Solutions Engineering will define, develop, evolve, and deliver new products and features for Altice USA's B2B products (Voice and Collaboration). The Manager is responsible for providing oversight to a high performing team of engineers focused on supporting infrastructure, systems, fulfillment and B2B services. As a member of the Product Development leadership team, the Manager will oversee external vendor relationships and coordinate with internal operational groups to ensure optimal customer experiences for B2B products.
Responsibilities:

• Develop and refine the B2B Voice and UCaaS product roadmap, aligning it with the company's overall strategic goals.

• Define product vision, goals, and KPIs to guide product development efforts.

• Build and lead a high-performing team, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, engineers, designers, and other relevant roles.

• Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.

• Work closely with cross-functional teams, including sales, marketing, and customer support, to gather input and ensure product-market fit.

• Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.

• Manage the entire product lifecycle, including product launch, maintenance, and eventual retirement or replacement.

• Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.

• Ensure that product development activities align with revenue and profitability targets.

• Effectively communicate the Voice and UCaaS product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization.

• Collaborate with sales and marketing teams to create go-to-market strategies and sales enablement materials.

• Stay informed about industry regulations and compliance requirements relevant to B2B products.

• Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization.

• Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.

• Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.

Requirements:

• Bachelor's degree; MA or MBA preferred.

• five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company.

• Minimum seven years' experience in a product development and UAT

• Knowledge of VoIP, IP Protocols, UCaaS and Contact Center technologies

• Experience with broadband/cable background and heavily regulated B2B environment

• Extensive experience with engineering and technical architecture for B2B business models

• Proven experience with technical product management, sales engineering, and product development

• P&L knowledge with a strong track record of growth and accomplishments/achievements

• Proven ability to collaborate across organizations.

• Analytical thinker who uses data to drive decisions and balances both short and long term needs of customers.

• Robust understanding of consumer behavior and experience using different channels to engage

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty