UI/UX Manager

SUMMARY: The UI/UX Manager leads the development of user experience design, including research, scenarios, wireframes, and testing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Lead the UX/UI transformation of BankUnited.
• Lead digital design across platforms to support the Bank's digital strategy.
• Collaborate with product owners and UI designers.
• Coordinate with project managers and IT.
• Design and deliver complex wireframes, sitemaps, and workflows.
• Help analyze user feedback and activity and iterate to improve the user experience.
• Develop personas, usage scenarios, and journey maps.
• Determine the business rules, design interactions and client flows for the client experience and support the documentation of business requirements.
• Work with business partners and 3rd party vendors to create bold new approaches to how we think about the digital experience.

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree in related field.
• At least three years of experience with user experience (UX) design and designing digital products or omni-channel services.
• Strong storytelling capabilities and the ability to weave key insights into a compelling narrative.
• Familiarity with working in a lean/agile product development environment.
• Fluency in current industry UX design tools and UX prototyping software.
• Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don't align to user and business goals.
• Excellent influencing/communication skills, both written and verbal.
• Comfort and experience in working with both business and technology groups.
• Experience in:
  • Agile practices
  • Interactive product design planning and development
  • Design thinking
  • Information architecture
  • Interaction design
  • Design industry trends
  • Problem solving
  • Working with developers to create schematic solutions to business problems.
• In addition to the required education and experience, the following attributes are desired:
  • Have a passion for driving change and efficiency with partners of different disciplines
  • Customer-centric approach to design
  • An "anything is possible" mindset
  • Demonstrated experience improving digital user interfaces through various tools and techniques.