UI/UX Manager

Who We Are

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is ranked #4 as one of America's Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List!

Our Culture

At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.

Why BankUnited

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been ranked #13 as one of the 2021 Healthiest 100 Wokplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program.

At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.

If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!

Job Description

SUMMARY: The UI/UX Manager leads the development of user experience design, including research, scenarios, wireframes, and testing. The UI/UX manager will work closely with our Digital Banking Product team to ensure seamless web/mobile design and the successful implementation of UI/UX best practices and principles across our Retail and Small Business digital platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Lead the UX/UI transformation of BankUnited.
• Lead digital design across platforms to support the Bank's digital strategy.
• Collaborate with product owners and UI designers.
• Coordinate with project managers and IT.
• Design and deliver complex wireframes, sitemaps, and workflows.
• Help analyze user feedback and activity and iterate to improve the user experience.
• Develop personas, usage scenarios, and journey maps.
• Determine the business rules, design interactions and client flows for the client experience and support the documentation of business requirements.
• Work with business partners and 3rd party vendors to create bold new approaches to how we think about the digital experience.
• Facilitate customer/employee focus groups to gather feedback on the UX of current digital products.
• Analyze data from digital platform and customer feedback to enhance the User Experience of the digital products
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree in related field required

EXPERIENCE

• At least years 3 of experience with user experience (UX) design and designing digital products or omni-channel services required
• Comfort and experience in working with both business and technology groupsrequired
• Experience in:
  • Agile practices
  • Interactive product design planning and development
  • Design thinking o Information architecture
  • Interaction design
  • Design industry trends
  • Problem solving
  • Working with developers to create schematic solutions to business problems required
• In addition to the required education and experience, the following attributes are desired: o Have a passion for driving change and efficiency with partners of different disciplines o Customer-centric approach to design o An "anything is possible" mindset o Demonstrated experience improving digital user interfaces through various tools and techniques preferred
• Experience in analyzing customer responses and website data to examine high traffic web pages and determine why certain webpages perform better
• Experience with a variety of design and prototyping tools such as Illustrator, Sketch, Figma, and Zeplin
• Experience organizing user groups to gather feedback and iterate to improve the user experience

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