UM Administration Coordinator (Remote - Texas Region)

Description

The UM Administration Coordinator 2 on the Peer 2 Peer team contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Achieve your best at Humana. Join Us! The UM Administration Coordinator 2 on the Peer 2 Peer team provides non-clinical support for the policies and procedures ensuring the best and most appropriate treatment and care or services for members.

Key Responsibilities:

• Answering departmental phones as assigned
• Make outbound calls to hospitals and/or providers to discuss authorizations
• Document calls
• Create and send out written correspondence
• Collaborate with multiple roles/departments/providers/team members

Required Qualifications

• 2 or more years of Administrative, Healthcare or Customer Service experience
• Excellent communication skills, both verbal and written with the ability to multitask and prioritize
• Strong organizational and time management skills
• Exceptional phone etiquette
• Comprehensive knowledge of Microsoft Word, Outlook and Excel with the ability to type and enter data accurately, as well as the ability to quickly learn new systems
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Clerical support background in a healthcare environment
• Familiarity with medical terminology and/or ICD-10 codes
• Experience working in a call center environment a plus

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required
• Satellite and Wireless Internet service is NOT allowed for this role
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information

• Hours are: Monday-Friday 8am-5pm CST
• Texas residency preferred

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Scheduled Weekly Hours

40