Underwriting Processing Associate

Job Summary

Provides administrative support for the Underwriting department handling electronically received requests via email, fax and/or chat.

Duties and responsibilities

• Acts as a single point of contact between the Underwriting Department and other business units for process improvement projects.
• Processes corrections or adjusts records when needed, following the appropriate company guidelines
• Reviews, organizes and forwards information to be escalated for resolution as needed
• Adheres to the established productivity and quality metrics established
• Processes returned mail from post office and maintains records of registered mail, express delivery mail and packages
• Other tasks and projects as may be assigned

Essential Functions

• Ability to use computer systems to process record corrections
• Ability to understand and interpret written company guidelines
• Ability to communicate in a professional and clear manner with other departments
• Ability to handle more than one task simultaneously

Qualifications

• 2-3 years previous customer service experience, preferably in a personal line’s homeowners insurance environment
• High School Diploma or equivalent
• Advanced computer skills and insurance systems knowledge 
• Proficiency with Microsoft Office products required
• Demonstrated customer service focus required
• Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
• Ability to work independently in a fast-paced environment
• Results driven with strong problem solving and analytical skills
• Detail-oriented and exceptionally organized
• English and Spanish speaking and writing skills desired

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages 
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.