UNE Analyst

The best work of your life awaits

At Nubank, we believe in the ownership of one's career and the positive impact that finding new opportunities within Nubank can have on personal growth, learning, and progress.

Every Nubanker should feel empowered to drive their own career as a protagonist and make decisions that lead to personal growth and evolution. We strive to create an environment where every individual's work is meaningful and has a substantial impact on Nubank and our clients. 

Through our internal hiring processes, we provide individuals with the chance to explore their next career move within our organization. This not only offers development opportunities but also brings fresh perspectives, expands network, and assigns new responsibilities.

This program is exclusively for the Xpeer Chapter 

Eligibility Criteria

• Be at least 1 (one) year in your current Job Family and BU - please, consider specific cases according to Job Function's agreements;

• In your last performance evaluation, you were evaluated as "MHE Rating" or higher;

• English is a must
• Have the ¨GO¨ from your supervisor

Additional Information

• Apply for the job opportunity using your Nubank email ([email protected]).

• FAQ with more details: 

  • English 

  • Portuguese

  • Spanish

About the role

Comply with the mandatory regulatory reports of the national authorities, as well as respond to the Queries, Claims or Clarifications that Clients present in the UNE and Policy Enforcement that is part of the Nu México Ombudsman Squad.

Likewise, the Analyst will help to verify that national laws, provisions derived from them, standards and best practices related to KYC and AML/FT policies and the data for Client registration are being adequately implemented in the operational routines of RegSol Mx, challenging the status quo through:

• Guarantee the best experience to our fanatics and loved clients being part of the UNE structure of the entity;

• Contributing to answer Queries, Claims or Clarifications that Clients have with the products they contract with Nu in order to include clear, prompt and efficient communication and avoid the escalation of said Queries, Claims or Clarifications to other instances.

• Identifying inconsistent information in the collection of personal data and documentation of Clients to evaluate that the regulatory information and the quality of the data and documents have correct regulatory adherence.

Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for supporting all first line of defense operational routines related to KYC, AML Alerts & Judicial Orders whenever our client is the defendant, as well as own and support the Ombudsman of the entity in Mexico. Along with the controlling aspect, we are in charge of all judicial orders/ enquiries, mainly related to bank secrecy breach and amount's unavailability/ freezing.

Typical responsibilities assigned to you might include:

• Be part of the very dynamic Chapter - Regulatory Solutions, focused on Mexico´s enquiries
• Support in the consolidation of all CONDUSEF regulatory obligations, platforms and reporting requirements.
• Serve as support to attend to and maintain the UNE Reception Facilities efficiently.
• Record the receipt of Queries, Claims or Clarifications presented by Clients.
• Assign a folio number to Customer Queries, Claims or Clarifications.
• Prepare response projects in order to respond to customer requests within the established legal deadlines.
• Support in the communication of the resolution of the Query, Clarification or Claim to the Client.
• Keep a record of all Queries, Claims or Clarifications made in the last 2 years, which serves as a basis for internal consultation.
• Follow up on requests for information and/or documentation sent and received through Slack.
• Support in the preparation and, where appropriate, presentation of a quarterly report to CONDUSEF, as well as the monthly reports.
• Support in keeping UNE information updated on the official Nu website and the CONDUSEF REUNE system.
• Support in keeping the information of the Collection Offices updated on the official Nu website and the CONDUSEF REDECO system.
• Maintain communication and monitor information related to the new contracting of Collection Offices, with the objective of complying with applicable regulatory obligations.
• You will perform controls compliance testing, in accordance with a Nu Risk-Based Approach methodology.
• Support in the establishment and maintenance of small controls and mapping of the operational processes of the Squads that are part of RegSol Mx.
• Document existing routines to identify areas of improvement in the processes of the RegSol Mx Squads.
• Make reports to the Ombudsman Lead, the results found in the tests you perform.
• Support the review of regulatory compliance of RegSol Mx's operational procedures and routines.
• Follow up on requests for information and/or documentation sent and received through Slack.
• The rest necessary to comply with the functions of the UNE/PForce Squad.