Unified Communications Engineer

We are looking for a Unified Communications Engineer to help grow, monitor, and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.

The Unified Communications team is responsible for end-user setup (devices and profiles), asset management, and all infrastructure related to collaboration and telephony. Projects range from improving tooling and monitoring, refreshing hardware for meeting rooms, and executing software and hardware configuration changes globally, minimizing downtime for various collaboration services. 
Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT operations, Cybersecurity, and Networking — to provide capacity planning, develop standards and best practices, and improve documentation across our global UC infrastructure. 

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions. 

• 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite, including: 
• Cisco Unified Communications Manager versions 12.5 +
• Cisco Unity Connection 12.5 +
• Cisco Meeting Server
• Cisco Expressway
• Has a thorough understanding of core networking and telephony technologies, including experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.)
• Experience maintaining and supporting multi-cluster environments
• Familiarity with virtualization of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.) 
• Experience upgrading and maintaining Cisco UC products, including cloud-based conferencing technologies, and implementing and supporting audio/video conferencing endpoints, Cisco Jabber, and Cisco 8000 series phones
• Ability to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability, and properly manage expectations with colleagues and users
• Has a working knowledge of signaling protocols (SIP, SCCP, H323, etc.) and experience with Session Border Controllers and SIP trunking
• Has a strong understanding of current security standards and expectations, with the ability to troubleshoot and use creative thinking to resolve issues
• Familiar with Cisco APIs related to UC products 
• Experience in programming or scripting is a plus
• Fluency in English required