Unified Communications Engineer

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Title: Unified Communications Engineer

Department: Global Technology

Location: London, United Kingdom

Overview:

We are seeking a highly skilled Unified Communications Engineer to manage, support, and enhance our communication platforms and systems. This role requires expertise across various UC technologies, including CUCM, WebEx and MS Teams. The ideal candidate will have a strong technical background and the ability to collaborate with cross-functional teams to ensure optimal operation and user experience.

Key Responsibilities:

• Design, configure, and support UC environment, ensuring high availability and performance.
• Ensure secure and efficient communication across UC platforms.
• Respond to incidents, requests and troubleshoot connectivity or performance issues.
• Oversee the configuration, maintenance, and troubleshooting of voice recording systems.
• Manage and support trader turret system, ensuring reliable communication for trading environments.
• Monitor system performance and resolve any technical issues.
• Collaborate with business to align systems with user requirements.
• High degree of documentation skills, for creating and maintaining design and operational documentation, Change documentation, Runbooks, Test plans and any other operational documentation as required.
• Operate within an Agile environment.
• Participate in team on-call rota and out of hours/weekend work.

Key Skills:

• Extensive experience with Cisco Unified Communications Manager (CUCM): dial plan configuration, call routing, troubleshooting, and upgrades.
• Proficiency in WebEx Dedicated Instance administration and integration.
• Knowledge of Redbox Voice Recorders, including configuration, regulatory compliance, and data integrity management.
• Knowledge of Cubes/SIP gateways/SIP troubleshooting
• Experience with Speakerbus Dealerboards.
• Knowledge of Contact Center environments (WebexCC)
• Strong skills in Microsoft Teams configuration, troubleshooting, and integration within a UC framework.
• Solid understanding of network protocols.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills to work effectively with technical and non-technical stakeholders.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience, preferred.
• Industry certifications related to Cisco, Microsoft, or UC platforms are a plus (CCNP Collaboration, Microsoft Teams Certified). preferred.

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Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.