Unified Communications Support Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Unified Communications Support Engineer

What does a successful Unified Communications Support Engineer do at Fiserv?

As a technical member within End User Computing- Technology Services organization, the associate administers and operates tasks associated with the local conference rooms, surface hubs, digital signs as well as providing conference room and desktop meeting support for local associates.

What you will do:

• Accountable for the operational stability, understanding, support, and maintenance of a complex unified communications and voice environment; comprised of multiple business units and multiple support groups while working with a cross functional team of engineers from other technical areas.
• UC and Voice Technology Support activities, primarily focused on conferencing technologies and web meeting capabilities using Microsoft Teams
• Support and maintenance of the for the following technologies: Microsoft Teams Meetings and Live Event
• Microsoft Teams Meeting Rooms
• Digital signage displays and monitors
• Other conference room technologies (New or Legacy) such as Poly, Vidyo, Cisco, etc
• Monitor incidents and requests to support or maintain assets accordingly- Defining and recommending processes for Microsoft Teams use
• Execution and fine tuning of daily, weekly, and monthly tasks associated with technologies in scope.
• Participate in maintenance activities, in some cases to be done after regular business hours.he individual will need to follow a set of guidelines and maintenance tasks to effectively operate a highly complex infrastructure environment resulting in an increase to the quality of service within the organization.
• Follow a stringent change management process to ensure healthy implementation of al changes made to the environment
• Be an escalation point to other support teams internal and external to the group becoming a key component of our support framework.

What you must have:

• Ability to understand technical solutions and follow operational artifacts to maintain a set of repeatable procedures required to maintain the health of the conferencing infrastructure.
• Familiarity with evolving large IT organizations and the changes associated with such level of restructuring.
• A strong understanding of the deployment and operational aspects of different voice and unified communications technology disciplines such as conference room audio/video solutions.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.