Unit Coordinator II

Unit Coordinator II

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

From 2021 - 2023 WPS Health Solutions has been recognized for several awards including:

• Madison, Wisconsin's Top Workplaces
• USA Top Workplaces and the cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers "Elite 8" winner in the category of Culture Alignment
• DAV Patriot Employer
• VETS Indexes 4 Star Employer

Role Snapshot

Research and resolve complex mail questions. Assist in preparation of various statistical reports. Answer questions, provide training, and assist employees with work-related issues for WPS lines of business or contracts. Coordinate work activities within unit.

In this role you will:

• Accumulate data for supervisor to prepare daily, weekly, and monthly reports.
• Update departmental data using Excel.
• Assist supervisor in monitoring, coordinating, and assigning work in mail, scanning and OCR areas.
• Respond to questions related to job tasks from employees and clients
• Maintain up-to-date knowledge of all aspects of Clerk III, Clerk IV, OCR I, Data Entry Specialist and Claims Entry positions.
• Update procedures and manuals
• Train new employees and provide follow-up training.
• Perform audits and document results.
• Train new employees, as well as assess unusual circumstance and variations in approach, often with incomplete or conflicting data.
• Ensure timely, accurate, and reliable deliverables for all lines of business and contracts.
• Assist with controlling inventories by performing all aspects of Clerk III, Clerk IV, OCR 1, Data Entry Specialist and Claims Entry positions when needed.
• Meet departmental requirements for quality based on weekly audits and quantity performance.
• Sort departmental returns.
• Perform basic maintenance on automated mail opening equipment.
• Deliver sorted/prepped buckets of documents, utilizing carts as needed.
• Ensure continuous production in the absence of a supervisor.
• Upload CDs to the various contracts using established procedures.
• Remove incorrectly imaged claims using appropriate computer programs and commands.
• Carry out diverse directions with limited supervision to resolve issues in accordance with accepted practices.
• Utilize sound judgment in interpreting guidelines for application to specific cases or problems and suggest new methods or changes in procedures.
• Maintain internal contact with staff in unit and other departments to expedite incoming and outgoing documents, provide and obtain information, and assist in training of staff.
• Occasional warehouse work.
• Maintain daily workflows, deliver accurate and reliable work.
• This job profile is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

How do I know this opportunity is right for me? If you:

• Are a thought leader and know how to mentor, grow, and engage teams.
• Communicate with confidence, clarity, and sound reasoning when discussing concerns, ideas, and suggestions with all levels of staff and management.
• Enjoy prolonged sitting, frequent walking, bending, twisting, pulling, pushing, and reaching above head.
• Possess excellent verbal and written communications skills, as well as proven calculating, analytical, and problem-solving skills.
• Possess the ability to utilize effective leadership and interpersonal skills to positively interact with co- workers and management staff in a team environment.
• Are proficient in use of personal computer with expertise in Microsoft Office (Outlook, Word, Excel, Teams and email), internet, intranet, office equipment.

What will I gain from this role?

• Flexible schedule
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries
• Working in a continuous performance feedback environment.

Minimum Qualifications

• U.S. citizenship is required for this position due to U.S. Department of Defense restrictions.
• High school diploma or equivalent
• One (1) year in Claims Sort/Mailroom, OCR, or Imaging.
• In-depth knowledge of claims sort procedures, system programs, mailroom workflows, OCR keying procedures, document handling guidelines for multiple divisions and program requirements.
• Demonstrated leadership skills and ability to coach or mentor other employees.
• Ability to learn tasks and procedures performed within the unit and how functions impact other departments and divisions.
• Must live within vicinity of Madison, WI campus location

Preferred Qualifications

• Two (2) or more years of OCR Operator experience or equivalent.
• Ability to transport materials weighing up to 50lbs on occasion
• Ability to transport materials, using proper equipment, weighing up to 200 lbs.

Additional Information

• Start Date: 9/18/2023
• Starting Base Salary: $18/hour
• Training Location/Schedule:
  • Week 1-8 - Onsite (Required)- Monday-Friday 8am-4:30pm CST
  • All Onsite training will take place at the WPS Tradewinds Building located at 5049 Tradewinds Parkway Madison, WI 53718
• Scheduled Shift: Flexible schedule once trained, 8-hours shifts between 6am-4:30pm

Benefits

• This is a Bargaining Unit position
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
• Review additional benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)