Universal Dispute Specialist

The Universal Card Specialist I is responsible for processing debit and ATM dispute and fraud cases in a fast-paced environment, while balancing priorities to move freely between various channels as the workload dictates. This position will ensure time sensitive processing while meeting regulatory guidelines. The position will handle aspects of the chargeback process from data collection and processing, issuing provisional credits, determining correct reasoning, and final adjudication. This position will also be responsible for ensuring all processes are completed within time frames, while effectively and accurately communicating with members to assist with telephone inquiries, account information, transactions, and problem resolution. The Specialist will maintain accurate and organized records related to the disputes/fraud claim process including electronic retention of case communication and notes, and general ledger management.

What you will do here:

Assists cardholders with Dispute/Fraud Resolution complying with Federal Reserve Bank rules and regulations, Reg. E, and Card Act (other regs are secondary including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC)) Analyzes, understands and interprets Visa rules and regulations related to debit card transaction disputes.

Handles incoming card disputes and fraud claims, reviews documentation, provides provisional credit, performs research, files chargebacks, handles pre-arbitration, and resolves cases on behalf of cardholders.

Communicates with cardholder through US Mail, Online Banking, and email

Handles internal/external phone calls by being consistently logged into phone system, answering calls promptly, and maintaining professionalism and warmth

Support other processes within the department such as card transactions settlement, and GL reconciliation

Other duties as assigned.

What you will need:

High School Diploma or GED required.

2+ years Financial Institution experience/knowledge with customer service required.

Ability to prioritize multiple tasks in a deadline-driven environment; possess strong sense of urgency and responsiveness required.

Extensive knowledge of applicable laws and regulations to ensure constant compliance in the department required.

Strong problem-solving skills required.

Excellent customer service skills required.

Demonstrated Competency using Microsoft Office Suite(Outlook, Word, Excel) required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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