UpMarket Renewals Manager

What you can expect
On Zoom's Renewal and Retention team, one hour, you may be negotiating a renewal's contract and the next forecasting your book of business. Focused on risk & growth of our installed base, you will drive growth & retention. Your goal will be to prevent customer churn and ensure Zoom has long term sustainable contracts.
The right candidate will apply a solutions oriented skill set to solve customer issues and ensure low churn rates.
About the Team
The Zoom Renewals team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
What we're looking for

• 3+ years' experience work in a SaaS or Cloud company mandatory
• Experience managing complex renewal negotiations
• Possess proficient collaboration, negotiation and relational skills
• Experience with Renewal forecasting, pipeline development and management skills
• Possess a track record of client satisfaction, team work, and cross-functional collaboration
• Demonstrate excellence in Presentations with ability to build relevant, strategic messaging in a customer meeting setting
• Experience with Salesforce CRM, ServiceNow, Zuora and Clari
• Possess proficient skills in Microsoft / Google Suite

Salary Range or On Target Earnings:
Minimum:
$85,800.00
Maximum:
$137,300.00
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
03/22/24
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .