US Procurement Coordinator (Remote)

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Business Unit Mission:
The Procurement Coordinator is responsible for securing (onboarding and setting up) external fieldwork suppliers for quantitative and qualitative projects. They will assist the Fieldwork Coordinators and Project Managers in ensuring the projects are delivered in accordance with the specifications, budget, and timelines given by our clients.

This position is ideal for a candidate who is a strong multi-tasker, enjoys building partnerships with vendors, is budget conscious and enjoys a fast-paced environment.

Essential Duties and Responsibilities:
Including, but not limited to the following:

• Candidate will work closely with Project Management, Procurement, and Fieldwork teams to meet project needs for various methodologies and markets.
• Gather feedback, costs, and feasibility from external fieldwork suppliers after internal project kick-off is completed.
• Responsible for reviewing projects before setting up external fieldwork suppliers, to ensure that all internal fieldwork strategies have been explored, and budget permits additional project costs.
• Commission and set up external fieldwork suppliers on projects when requested by the fieldwork coordinator or project manager. Candidate is responsible for recording the suppliers’ costs at commissioning and closing stage in M3 cost tracking system.
• Set up external fieldwork suppliers in a timely manner to ensure that the projects are completed within timelines stipulated by the client and introduce them to the Fieldwork Coordinator or Project Manager.
• Work with the internal teams on backup plans when external suppliers are not able to reach their target for a project.
• Review and rate external fieldwork suppliers’ performances at the end of fieldwork.
• Communicate effectively with external suppliers and internal teams, including escalation control and feedback.
• Ensure final updates are sent to external suppliers and costs approved before allowing them to issue an invoice.
• Negotiate cost adjustments as needed based on performance or changes in field.
• Pro-actively look for alternative suppliers (sourcing) to expand M3 Global Research supplier network and present to procurement leadership team for review and vetting.
• Monitor costs and performance of external suppliers over time to develop priority based on cost efficiency and feasibility.
• Monitor and adhere to ISO requirements for supplier compliance. Assist with compliance documentation and audits as needed.
• Update partner information, changes, or paperwork in internal partner tracking system.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures.

Profile Summary / Business Unit Mission:

Candidate will be required to work in US shift timings, and coordinate with Fieldwork and
Project managers, as well as external vendors.

Competencies:

• Clear Communication – Oral and Written
• Takes Initiative
• Self-Driven
• Accountable
• Solutions Oriented
• Problem solving
• Competency with Numbers

Knowledge, Skill, Ability:

• Proficient at Excel
• Ability to multi-task
• Can work within budgets and different currencies
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Ensure accuracy and display excellent attention to detail
• Responsive and able to work well under pressure and in a fast-paced environment
• Solution Orientated
• Ability to foster partnerships with our vendors
• Organizational skills as the role involves working on a variety of projects and deadlines to generate effective results
• Enjoy working with and comfortable with large amounts of data

Qualifications

Bachelor's Degree

Additional Information

Minimum Experience

• Candidate will preferably have experience with customer support or market research projects

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills
• Ability to learn new technologies and systems

NOTE: This position will support US EST hours (8:30am-5:30pm). If you are not comfortable with this, it may not be the role for you!