US Program Associate

About this role

The U.S. Program Associate will support program implementation for large-scale cash interventions in the U.S. As a critical member of GiveDirectly’s U.S. country team, you will support program operations; internal coordination; new program build, design, and execution; and team processes.  You will have the opportunity to learn and develop new skills on a fast-growing team. You will be expected to support Managers and Senior Managers across multiple projects, and as a result, you must be excited to work in a fast-paced environment and be comfortable managing multiple workstreams at one time. 

We’re looking for candidates who will be based in the United States and willing to travel domestically as needed. We are also looking for at least one candidate who is located in the Chicago metro area.You must be authorized to work in the United States at the time of application; we are unable to sponsor international candidates for this position.

Reports to: US Senior Manager

Level: Associate

What you’ll do:

• Support a range of operational and project management duties to ensure GiveDirectly’s US projects are executed with excellence and in line with our values, including conducting research to inform recipient targeting and reporting out on progress and achievement
• Lead select field operational processes across US projects, including directly supporting recipients via the customer service help desk and conducting recipient follow-up surveys 
• Work closely with other members of the US team to identify process challenges and propose solutions (e.g. increasing operational efficiency, improving recipient experience) 
• Become an expert in GiveDirectly’s tech systems and processes to support project execution and excellence
• Track and report operational and efficiency metrics and report out to the US team

What you’ll bring:

• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• 1-2+ years of work or volunteer experience in a role that required problem solving and project management 
• Exceptional communication, organizational, and analytical skills
• Ability to manage day-to-day operations and propose & implement process improvements
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Fluency in a language other than English is a plus

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. 

• The United States base salary for this role is $66,000.

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location