(US) Project Manager, Professional Services

Key Responsibilities:

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of the project
• Perform project kick-off meetings with customers and delivery resources
• Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
• Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
• Monitor and report on project progress, problems, and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
• Report on deployments, schedules, budgets, and revenue using internal methods.
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
• Successfully manages several competing priorities.
• Contribute to the overall goals and objectives of the project Management Office
• Creating project plan, identifying scope, goals, deliverables, timelines and required resources
• Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
• Supporting customers in migration from current to future state in the most optimal way
• Updating and tracking project timelines and deliverables
• Providing direction and support to the implementation team and reviewing deliverables prepared by the team 
• Managing project issues and dependencies 

Required Experience:

• Experience in project management at a skilled level.
• Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
• PMP or Prince II designation an asset
• Solid understanding of systems design would be great.
• Great attitude and work ethic.
• Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
• Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
• An attention to detail and a passion to achieve quality outcomes is critical.
• Self-starter with the ability to take on new challenges.
• You are a quick learner with strong analytical and problem-solving skills.
• Ability to self-manage and monitor and track key performance indicators.