US Tech- Technical Program Director

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team leads large technology teams and partners with technology and business leaders across the enterprise for common goals, mutual responsibility, and accountability. The team owns multiple aspects of the technology delivery cycle, lead executive stakeholder management and have large teams and a substantial fiduciary responsibly. Additionally our team sets and executes the domain strategy aligned with business goals, prioritization, and demand.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
8 year(s) of relevant experience in progressive roles leading IT transformation that include operations, policy, and business strategy.
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Fields of Study:
Information Technology, Computer Systems Analysis, Management Information Systems
Preferred Knowledge/Skills:
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts including:

• Delivering change management strategies and IT transformation initiatives along with considerable operational experience in applying them;
• Working in a global organisation with an understanding of cross cultural communication styles;
• Developing, managing and operating the budget that supports agreed-upon goals and service levels;
• Managing Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;
• Implementing and directing the delivery of work in the areas of Enterprise Architecture, PMO, Communications and Change Management and Portfolio and Investment Management;
• Responding to staff questions/comments to Leadership and driving strategy;
• Collaborating and influencing stakeholders to meet their specific business requirements;
• Identifying business issues and liaising with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;
• Understanding Direct Account Management services for an assigned initiative, cluster or subset of territories on behalf of local or global IT to optimise customer service satisfaction levels;
• Utilizing technical security operations and information security standards, such as the ISO 27001 information security standard;
• Building effective relationships with key stakeholders including Territory Senior Partners, local IT leadership and other customers as appropriate;
• Communicating agreed Service Level Agreements (SLAs) and conducting investigations or analysis on variations from expected performance levels;
• Seeking opportunities for continuous improvement within role, processes, team and the IT organisation as a whole;
• Driving continuous service improvements for the customer and end user experience, influencing others internally and externally through both direct and indirect reports;
• Displaying customer focus background with commercial awareness and strategic thinking capability; and,
• Providing high levels of customer service to IT users in a large organisation.

Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
The salary range for this position is: $167,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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