(USA) Director, User Experience - Design Director, Customer Platform - Walmart +

Position Summary...
What you'll do...
Design Director, Customer Platform - Walmart +
About the Team
Our team builds products to enhance the lives of millions of Americans. We create richly compelling digital experiences for customers - whether they are at home, in our stores, or on the go. We build the tools our Home Office Merchants need to select the very best products to help our customers live better. We also make the services and systems our 1.2 million employees need to do their jobs in our stores and throughout our entire supply chain.
The Design Director, Customer Platform - Walmart+, plays a critical strategic role in evolving and defining the member experience across the entire customer journey, all the way from member acquisition, to defining how the member benefits come to life, to member engagement and retention.
This work will allow you to innovate and directly impact the millions of customers we serve every day. Helping households plan the perfect party, share a registry for their new baby, or save time on ordering their weekly groceries with no-contact pickup or delivery. Ultimately, giving millions of households and families the chance to save money and live better. Our goal is to create a hyper-personalized experience that is so indispensable our customers can't live without it. You will guide the team into making the complex simple to ensure that our experiences are not only easy to use but delightful, trusted and unique. You'll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.
By innovating on the world's biggest stage, you will have the chance to shape the future of retail and beyond. If you are motivated by complex, purposeful challenges, being Design Director, Customer Platform at Walmart could be the fit you've been looking for.
You'll sweep us off our feet if you have...

• A strong strategic mindset and a systems thinking approach.
• Been a skilled change maker who is not afraid to think big and challenge the status quo.
• An understanding of eCommerce and building experiences that customers return to time and time again
• Excellent visual and interaction design skills and a keen understanding of trends in the marketplace - in and out of retail.
• Ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.
• Track record of shipping high impact customer-facing products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping.
• Experience leading product design process and building strong cross-functional partnerships.
• Ability to produce great work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business.
• Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping.
• Champion of a design philosophy that is inclusive of all people.

You'll make an impact by:

• Leading the Customer Experience Product Design team in a way that nurtures the unique strengths of each member of the team and brings them together in a way that has multiplying effect.
• Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals.
• Driving and holding others accountable to create experiences that celebrate and empower our end-users.
• Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products.
• Fostering a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences.
• Thinking holistically so that we build true end-to-end experiences.
• Switching gears from deep design thinking to rapid-fire execution.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications

• Bachelor's degree in Design, Business, Communications, Fine Arts, or related field and 10+ years of experience in Product Design or related field. 3+ years of experience building and leading high performing teams. 3+ years of experience leading cross-functional teams.

Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America