User Enablement and Training Specialist- Customer Success

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. 

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

Our User Enablement and Training Specialist will own the user documentation and enablement for CS and the end users of Aisera.

Remote or in-office - Working hours are primarily PST.

Responsibilities:

• Own the user documentation program for Aisera (i.e. create user manuals for end users so they can use the system as intended)
• Work closely with Product and Marketing to gain knowledge about the system in order to effectively fulfill job responsibilities
• Create a training program for onboarding internal Aisera CS employees. 
• Create a training program for onboarding Aisera customers and train them.  
• Work closely with Project Managers and Customer Success Managers to: understand customer needs and adapt training and user documentation as necessary
• Ideally be able to setup a customer portal for training documents
• Use videos, video snippets, and interactive media to make trainings effective
• Own QA’ing of documentation and training programs
• In the near future build certification program

Basic Qualifications:

• 5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companies
• Proven program management skills
• Ability to design and deliver curriculum
• Familiarity with AI/ML and related technologies
• Experience with IT, IT Automation, and Technical Support systems
• Excellent presentation and facilitation skills for training delivery
• Strong verbal and written communication skills

Preferred Qualifications:

• Startup experience
• Enterprise SaaS experience
• Experience with ITSM and RPA is a plus
• Technical writing skills are a plus

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Pay range: 

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