User Experience Assurance Designer

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

User Experience Assurance is a new team at Stripe focused on evaluating and improving user experiences across all of Stripe’s products. This team evaluates, measures, and tracks the experience quality of Stripe’s user journeys. You will work closely with product teams to ensure that Stripe products meet or exceed our high quality bar. In addition, the UXA team works in partnership with product teams to define, maintain, and evolve essential journeys so that we capture the full set of users, roles, and tasks most important to a successful Stripe experience.

What you’ll do

As a member of the User Experience Assurance team, you will evaluate Stripe’s product and user journeys, identify opportunities for improvement, and partner with teams across Stripe to implement improvements. You will develop a deep understanding of Stripe’s products, users, and business in order to make high impact recommendations for improving product quality.

Responsibilities

• Identify gaps and improvement areas within specific user journeys and across Stripe’s product suite. Act as a force multiplier to assist product teams in optimizing and planning for product experience and quality improvements. 
• Implement comprehensive user experience evaluation strategies, ensuring thorough coverage of use cases and driving user journey evaluation and walk the store practices.
• Work closely with product teams to investigate, debug and triage difficult problems and independently work towards results. 
• Contribute significantly to improving product quality. Ultimately enable exceptional product experiences and reinforce Stripe's commitment to meticulous craft.
• Collaborate to define and establish user experience assurance standards, methodologies, and processes to be integrated seamlessly into the product development process.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 4+ years of experience in a design or user interface-centered role. Potentially working  as a product, visual, UI, UX, content, or systems designer. Or you have worked on design and product quality initiatives as a product or program manager. A strong design generalist. 
• Strong product and design taste. You have a keen eye for subtle details especially in user interfaces. You can identify the strengths and weaknesses in a user experience and how they measure against a defined quality bar. 
• Experience partnering closely with engineers, designers, and product teams to build surprisingly great products.
• Obsession with users, details, and building best-in-class solutions.
• Understanding of how product quality is essential in a B2B product company. 
• Strong written and verbal communication skills with a talent for precise articulations of user and customer problems. You are adept at communicating technically complicated topics simply and elegantly.

Preferred qualifications

• Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems.
• Ability to investigate, debug and triage difficult problems and independently work towards results.
• Solid understanding of product development lifecycles, testing methodologies, and QA processes.
• Has experience integrating Stripe or other RESTful APIs.