User Experience Design Lead, VP

Job Description
At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of businesses in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments - that are used by millions of business customers every day.
As an Experience Design Manager, you will lead a design team in the evolution of our product experiences, ensuring users remain at the heart of all decisions, and continually improving the quality of what we make. Additionally, Managers look after the people on the team, through mentorship, professional development, and career-building. You will leverage prior leadership and management experience, to foster positive and impactive relationships to bring non-designers into the work, and uphold the values and quality standards in a stakeholder-rich environment.
Job Responsibilities

• Realize success through building impactful product design teams
• In partnership with Principal Designers, lead the creative efforts for your team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
• Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership
• Connect the work of the team to the specific business needs, the competitive landscape, and navigating JPMC to situate teams for success
• Participate in critique and other review, ensuring team output meets quality standards
• Prepare designers for presenting their work to others
• Present the team's work to cross-functional MDs and other executives
• Plan and structure work across multiple design/product teams
• Support creation of new product and business strategy at the intersection of user needs and business goals
• Manage a team of Product Designers and Content Designers, including 1:1s, professional development, performance reviews, etc.
• Actively recruit and hire Product Designers, and support the recruiting of researchers and content designers
• Keep designers (and cross-functional peers) focused on product and business objectives, so they're designing for customer impact
• Ensure the team maintains focus on their work, avoiding disruption and distraction

Required Qualifications, Capabilities, and Skills

• Prior experience leading design teams
• Passionate advocate of putting our users at the heart of the work
• Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, engineers, stakeholders from the business)
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Strength in Interaction Design, Visual/User Interface (UI) Design, and Information Architecture
• Proficiency in adjacent skills such as User Research, User Experience (UX) Writing, Prototyping, and Service Design
• Excellent communication, presentation and collaboration skills; comfort articulating the rationale behind decisions not only to their team, but executive leaders as well
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Orderly and organized, keeping themselves and their teams on task and on time
• Comfortable with structuring and planning design work in cross-functional contexts

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.