User Experience Designer

Position Overview:

NISC is looking for a highly motivated and collaborative individual to join our User Experience team. In this role, you will be responsible for designing the behavior, interactions and visual interface of new product features as well as improving the usability and design of existing product features. This role will frequently be tasked with solving complex design challenges and presenting recommendations that focus on a superior customer experience. You will primarily be working on responsive desktop interfaces but may also be tasked with work for mobile, voice and augmented reality. You will also be responsible for gaining deep insight into our users' behaviors and needs through user research and product discovery. If you have a deep passion for improving the user experience for our customers that goes beyond aesthetics, this may be the role for you.

Essential Duties:   

• Apply user-centered design principles in the creation of interfaces for highly complex use cases. 
• Prototype at a variety of fidelities as required by the project.
• Design independently while also drawing upon the collective experience of the UX team.
• Work collaboratively with stakeholders to ensure interface designs fulfill business needs in addition to providing an exceptional user experience.
• Oversee and ensure consistency in validated design patterns and standards across the enterprise.
• Develop, maintain, and communicate detailed user interface specs and design patterns.  
• Conduct quantitative in-person and remote usability testing to understand effectiveness and efficiency of interfaces and satisfaction of users. 
• Analyze user study data, present findings to stakeholders, and resolve identified issues for projects of highly complex projects.
• Participate in developer standups and internal CRB boards as a representative of the UX team.
• Coordinate with the team on research and/or design efforts needed on change requests.
• Collaborate with the team to design and lead UX workshops, training, and structured research opportunities as required. 
• Develop conceptual use cases, diagrams, and/or wireframes that consider business requirements, UX research, personas, workflow analysis, customer feedback, analytics and usability findings.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned. 

Knowledge, Skills & Abilities Preferred:  

• 1-3 years of related experience preferred. 
• Understanding and familiarity with the principles of interface, interaction, and visual design of web and mobile interfaces. 
• Understanding of human behavior and interactions with digital devices and media and uncovering user needs and opportunities.
• Knowledge in a variety of methods such as storyboards, wireframes, prototypes, etc.
• Knowledge of business-related software applications and services.
• Knowledge of Project Management processes and theory.
• Excellent ability to conduct interviews and ascertain essential requirements information.
• Excellent facilitation skills.
• Excellent verbal and written communication skills.
• Excellent research, critical thinking, and problem-solving skills.
• Possess excellent attention to detail.
• Ability to communicate technical information to nontechnical audiences.
• Excellent ability to demonstrate initiative and accountability. 
• Excellent ability to multi-task and manage time.
• Strong ability to receive and deliver feedback while also managing conflict.
• Ability to work in a fast-paced environment.
• Excellent ability to organize and prioritize.
• Demonstrate positivity in the workplace.
• Ability to define new approaches to complex design problems and convey solutions in the form of presentations, click through prototypes and design specifications.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Advanced level knowledge of the utility or telecom industries and/or experience working with business accounting software.
• Strong conflict resolution skills 
• Ability to travel as needed up to 25% to meet the goals and objectives of assigned projects.

Education Preferred:  

Bachelor’s Degree in a business-related field or equivalent experience. 

 
Minimum Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.