User Experience Manager (US or UK) (Hybrid)

User Experience Manager (US or UK) (Hybrid)

Description

We are looking for a talented:

User Experience Manager

To join our team specializing in Sales and Marketing for our Power Systems Business

(Hybrid Role): This role is Based out of the Closest Cummins Office to Candidate Location.

In this role, you will make an impact in the following ways:

• Provides routine user support such as user and account creation and management, basic training, troubleshooting, upholding standard business processes and data standards, etc.
• Responsible for continuous improvement of support processes and resolution of all support issues and/or communicating recurring questions and support issues to the Sales Platform Leader for future action, e.g., system idiosyncrasies and/or opportunities for task simplification.
• Works closely with the Sales Platforms Leader and superusers to manage user expectations, understand and prioritize actual or potential user support needs, perform/teach how to perform system demos, and create documentation as needed.
• Supports new system enhancements: collaborates with IT (enhancement developers/testers) as an advocate for the Cummins user (user-friendliness, ease of learning). Reviews results of user acceptance testing and provide inputs to adjustments.
• Communicates sales platform changes/enhancements to superusers, then users: business value of the change, what will change, and what stays the same. Trains and supports super-users/champions and regional Sales Platforms Analysts (broaden the user support network).
• Uses experience supporting superusers and users to provide input into user training. May assist in the review of new sales platform training.
• For significant sales platform changes or enhancements, alerts the Sales Platforms Leader to anticipated need for increased user support capacity.
• Runs Voice of the Business forums and advisory boards.
• Leads selected projects, either based on existing expertise or as an opportunity to build expertise: identify requirements, project plan, design, budget, communicate, integrate with existing sales platform functionality and document outcomes.

To be successful in this role you will need the following:

• 3 years of Experience in Sales and Marketing
• Bachelor's Degree in Business or related field or equivalent experience required. MBA preferred .
• Understanding, knowledge and experience of sales platforms and sales processes required.
• Significant experience working in cross functional project teams.
• Strong communication skills essential.
• Experience in product portfolio and product lifecycle management process required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job SALES

Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 14, 2022, 4:06:59 PM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 220007V3