User Experience Researcher

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Key Responsibilities:

• Research Planning
• Collaborate with cross-functional teams including designers, product managers, engineers, and other business partners to define research goals and objectives
• Develop research plans and methodologies tailored to the specific needs of each project
• Identify key metrics and success criteria for evaluating user experience
• Data Collection
• Conduct user interviews, surveys, usability tests, and other research activities to gather qualitative and quantitative data
• Collect and analyze user feedback from various sources including user research tools, customer support, reviews, and social media
• Data Analysis and interpretation
• Analyze research findings to uncover actionable insights and trends
• Synthesize complex data into clear, concise, and compelling insights
• Create personas, journey maps, and other research artifacts to communicate user needs and behaviors
• Collaboration and Communication
• Communicate research findings and recommendations to stakeholders in a clear and compelling manner
• Collaborate with designers and product managers to translate insights into design decisions
• Advocate and evangelize the user throughout the product development lifecycle
• Continuous Improvement
• Stay informed about industry trends, best practices, and emerging technologies in user experience research
• Continuously refine research methodologies and processes to improve efficiency and effectiveness
• Share knowledge and mentor team members to foster a culture of user-centricity

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Information Science, or related field
• 2-4 years of proven experience conducting user research in a product development environment

Skills and Qualifications:

• Proficiency with a variety of research methods including interviews, surveys, usability testing, and analytics
• Strong analytical and critical thinking skills, with the ability to derive meaningful insights from data
• Excellent communication and presentation skills, with the ability to convey complex ideas to diverse audiences
• Experience working collaboratively in cross-functional teams
• Proficiency with research tools such as UserZoom, UserTesting, Maze, dscout, or similar
• Familiarity with design tools such as Figma or Sketch.
• Knowledge of accessibility principles and guidelines
• Strong empathy for users and a passion for creating exceptional user experiences

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Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.