User Experience Researcher - Mixed-Methods

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

The research team at Twitch is a dynamic group of mixed-methods researchers. We advocate for a human-centered approach to product design and strategy. We bridge the gap between our users, designers, product managers, marketers, and engineers to build empathy, inform strategy, and identify opportunities to improve the Twitch experience.

As a User Experience Researcher, you will create and execute a mixed-methods research roadmap from beginning to end with support from the Director of UX Research. You will evangelize research best practices (when, where, why, and how we do research) and collaborate closely with product managers, designers, data scientists and engineers throughout the product design process. You will report to the Director of UX Research within our Central Research Team.

You can be located in San Francisco, CA; Irvine, CA or Seattle, WA.

• Identify high-impact projects, triage requests, and negotiate scope, timing, and deliverables.
• Design and conduct mixed method studies from end to end: including planning, execution, analysis, and reporting.
• Inform the product design and strategy of Twitch products by translating data into insights that have clear and actionable implications for product development
• Collaborate with product teams throughout an agile product development process. Coaching them through lightweight, DIY empathy building, heuristics, and research activities when needed.

We encourage candidates to apply who have held the responsibilities above, regardless of years of experience or educational credentials. But we roughly expect candidates to have:

• 2+ years of industry experience using qualitative research methods, such as semi-structured interviews, contextual inquiries, ethnography, usability studies, diary studies, and unmoderated remote studies.
• Expertise in survey sampling, questionnaire design, and applied statistics (i.e. for surveys, usability benchmark, experimental analysis).
• Experience managing partner relationships and leading projects through the full research lifecycle.
• Experience producing impactful, high-quality research that shapes product decisions.

• You have experience coaching teams through product design and research best practices.
• Experience with data manipulation tools and statistical analysis packages (R/Python/Stata).
• You already know a lot about online communities, online video, video games, or Twitch.
• You have an advanced degree in Human Factors, Psychology, Sociology, Anthropology, HCI, or a related field.

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

The base pay range for this position in Washington is $130,100 - $176,000 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7242