User Experience Researcher, Rentals & New Homes

Are you a researching expert? Are you eager to play a key role in helping our teams to develop a holistic end to end understanding of the experiences that our consumers and customers face? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest User Experience Researcher and help change the world of real estate, one home at a time.

What you’ll do:

• Conduct end-to-end research with guidance using a mix of methodologies, qualitative and quantitative, to help us gain confidence in our understanding of consumers circumstances and needs and uncover insights into what they truly need

   

• Partner with product, design and product marketing teams and other researchers to help develop a holistic understanding of the experiences that consumers and customers face 

• Design and develop multiple research studies, identifying the best methodology in partnership with team members, executing with attention to detail and quality

• Guide stakeholder teams in applying the most effective approach for achieving research goals and help them work together to arrive at actionable consumer insights

• Synthesize research data, create research readouts, create spectrum personas, behavioral archetypes, and behavioral segmentation for the design and product teams to utilize in their lines of business

• Plan and facilitate research, synthesis and insights workshops with cross-functional partners 

• Influence your product team to look for and ask the right questions rather than rushing to answers and solutions

• Collaborate with, and learn from, the inclusive design and accessibility team in order to successfully adopt and incorporate inclusive methods into your research practice

What you’ll bring:

• 2+ years of hands-on experience designing and conducting research (in-person and remote) and be able to show how your work has had an impact on product roadmaps and/or informed design decisions

• Experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them

• Experience sharing ideas on research design, analysis and summary with peers

• Have created effective ways of sharing your insights so they resonate and are impactful

• Experience crafting your own research questions, research objectives, interview guides

• Comfortable working with data of all kinds. Examples include gathering data, analyzing data, developing insights, creating research summaries, and curating research

• Familiarity with personas and user journey maps

• Experience with facilitation (such as workshops and training)

• Experience in UX Design, hierarchy of information, and product development/optimization

• Strong and clear communication skills - an expert storyteller in a variety of settings with multiple levels of stakeholders and effective deck builder

• Informed and strong opinions, loosely held

• Exemplifies a “We, Not Me attitude”

• Bachelor's degree or equivalent experience preferred

Do the best work of your life at Realtor.com

Building your career? Build it better at Realtor.com®. Here, you’ll partner with a diverse team of experts as you use leading-edge tech to help people meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.