User Happiness Manager

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

• Fresh challenges and opportunities to learn every day - no two days will be the same!
• Being a member of a globally distributed team with exceptional knowledge across Remote’s platform
• Exposure to all areas of Remote and providing support and troubleshooting across multiple verticals and with multiple stakeholders.
• Work in close collaboration with the Customer Success, Product, Sales and Operations teams.
• You’ll be the voice and the ear for our users.

• Ideally 3 years Customer Success and Customer Enablement experience within a product or tech environment.
• Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
• Experiences gained in customer support in a fast scaling organization.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Naturally persistent, kind, and patient.
• Writes and speaks fluent English

• You'll report to: A manager in User Happiness
• Direct reports: None
• Team: Customer Experience - User Happiness
• Location: You need to be in Brazil, Costa Rica, and Colombia to apply. The User Happiness is need of coverage in this region.
• Start date: As soon as possible

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Our benefits & perks are explained in our public handbook at remote.com/benefits.

Because of the nature of its work, our User Happiness team is the exception to our ‘working async’ norm. In order for us to be able to help out the users of our platform as efficiently as possible, the User Happiness team members have to follow a pre-defined schedule, that nonetheless doesn’t vary too much from typical office hours in their part of the world.

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

1. Interview with recruiter
2. Interview with senior Manager, User Happiness
3. Interview with future manager
4. Prior employment verification check (Read more at remote.com/employment-checks)

Please fill out the form below and upload your CV with a PDF format.

We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

See how to convert your CV to PDF here.

If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Need help? Email [email protected]

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