User Researcher

What You’ll Accomplish:

• Work closely with Product Designers and Product Managers to support team-level research objectives and testing needs.
• Assist Senior User Researcher with higher-level strategic research projects.
• Support feature teams with mixed method studies (prototype testing, interviews, surveys, etc.)
• Build research toolkits to empower colleagues to learn and apply research skills, adopt user-centric mindsets, and synthesize previous research findings.
• Use a wide range of qualitative and quantitative research methods (mixed methods) to uncover user pain points and opportunities (field studies, workshops, ethnography, user testing, etc.).
• Develop relationships with customers and access in-person sessions with users to explore how they operate in their environment.
• Receive direction, guidance, and feedback from our senior user researcher on a weekly basis to achieve research objectives.
• Lead collaborative analysis and synthesis for research findings, communicate results to stakeholders and product team, and contribute to research repository.

Requirements

Who You Are:

• Ideally you have at least 2-5 years of professional experience working on a research team at a technology company where you were not the only researcher.
• User Research experience preferably with an eCommerce and/or SaaS, technology company.
• You have experience with a variety of generative and evaluative research methods, including (but not limited to) in-depth interviews, ideation sessions, customer journey mapping, usability evaluation, surveys, benchmarking, and concept testing.
• Preferably a degree in a related field (e.g. Behavioral science, social psychology, HCI, CS, UX) and 2-5 years of industry experience or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• You have clear and concise communication skills.
• You’ve had success in setting and achieving priorities that find balance between business needs and research objectives while attending to stakeholder needs.
• You have experience crafting compelling stories to explain your work, process, and decisions to cross-functional stakeholders.

Benefits

Why You Should Join Us:

Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech’s team helped countless businesses save valuable time so they can focus on their customers — and we’re just getting started.

The PartsTech team is a global, distributed group of passionate self-starters based in Cambridge, Hartford, CT, Eastern Europe and beyond. We are remote-first, privately held and venture-backed.

PartsTech is proud to be an equal opportunity employer, and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are.

Benefits:

• Flexible PTO
• Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life Insurance
• Employee Assistance Plan
• Supplemental Insurance
• Commuter Benefits
• Paid Parental Leave
• Summer Fridays