User Researcher

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

User research is different at Whatnot; it is a cultural principle to talk to our users and an integral part of everyone’s role. Your goal will be to help facilitate this user-first culture while leading focused deep dives to gain an intimate understanding of strategic problems and opportunities.  You will work closely with Whatnot’s leadership and core product teams to:

• Collaboratively identify high-impact questions to shed light on key product or business problems / opportunities.
• Plan and lead targeted research studies with a strong command of qualitative methods including user interviewing and sophisticated survey methodology
• Clearly communicate research insights for cross functional teams to translate research findings to product and business impact
• Facilitate monthly research to help core product teams talk to users directly and help improve the ease of bringing user feedback into the product development process.
• Help drive strategic initiatives across the company

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our first User Researcher you should have 5+ years work and 3+ years user research experience, plus: 

• Proven years of qualitative research experience; it can either be industry-only, or a combination of proven experience and academic research
• Ability to create clear and concise artifacts with user research insights, competitive analysis, and product recommendations 
• Experience working closely with cross-functional partners and helping them deliver impact
• Comfort working exceptionally fast and do whatever it takes to drive impact in an ambiguous work environment
• Ability to leverage SQL to target users for targeted interview/survey reachout
• Experience setting up tools to facilitate socializing cross-functional learnings.
• Able to ruthlessly prioritize the most impactful work

For US-based applicants: $175,000 - $190,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone and internet
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Professional Development
  • $2,000 annual benefit to invest in your professional development
• 401k offering for Traditional and Roth accounts provided by Betterment
  • Employer matching contributions of 100% of up to 4% of contributions on base salary