User Support Specialist - Spanish Fluency

Hi, we’re Healthee. We’re on a mission to support employees and transform their health care experience. We’re building an AI powered platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Want to join our mission-driven team? Read on.

Provide personalized, effective, and insightful support to users inquiries via multiple channels.

Understand our users' varied needs and ensure their success with Healthee

Serve as an ambassador for our users with the rest of the Healthee team to ensure that our product always serves our users needs and expectations.

Collaborate with our development teams to identify, reproduce and report bugs until resolution.

Educate our users on their health benefits.

This role is Mon- Thu 10:00-8:00-(10 hour shifts) - TX (GMT-5) with weekends rotation (every 3 weeks, support emails only)

Requirements

2 years of relevant professional experience preferably in healthcare or care navigation.

Bilingual - English and Spanish

Excellent interpersonal skills and the ability to multitask

Working knowledge of general medical terminology in both English and Spanish- an advantage

Positive attitude, empathy, and high energy

Adaptable to change and takes initiative

BA Degree in Business or any other relevant field

Benefits

• Healthee will cover Licensing for Life and Health insurance producer license that will completed during the first 2 months of work
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Remote Work
• Stock Option Plan
• 55-60K