User Support Specialist/Senior User Support Specialist (Linux)

This position will provide computer and network support to office staff, with a focus on troubleshooting computer, network, software, and hardware issues. The ideal candidate should possess strong problem-solving skills, effective communication abilities, and a desire to learn.

Responsibilities:

IT Helpdesk

• Investigate, diagnose, and resolve all computer hardware, software, and network issues in a timely and professional manner
• Resolve all Helpdesk tickets within the stipulated time frame
• Record events, problems, and their resolutions in logs
• Assign and install appropriate hardware, peripherals, and licenses
• Set up and configure new laptops and desktops
• Collaborate with vendors to resolve any IT-related issues independently
• Identify user requirements and provide necessary peripherals (e.g., keyboard, mouse, etc.)
• Perform preventive maintenance of devices (laptops, MacBooks, etc.), including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation

User Administration, Monitoring, and Equipment Provisioning

• Create user accounts and assign appropriate rights independently
• Install and update Linux software on client machines
• Install and configure web servers such as Apache and Nginx
• Install and configure DB servers such as MySQL, MongoDB and MS SQL
• Configure and troubleshoot VPN connections on client machines
• Set up and configure Docker containers
• Monitor the status of internal servers and services using various tools and consoles
• Regularly monitor backups and alert the relevant team member when automatic backups fail
• Keep the asset inventory updated and assign licenses as needed
• Assist in creating batch files and scripts as directed by the supervisor

Technical Qualifications:

• Experience in software, hardware, and network troubleshooting
• Working knowledge of Linux OS and related applications
• Comfortable configuring and troubleshooting Linux-based OS, such as Ubuntu
• Fundamental understanding of DNS, networking, TCP/UDP, and IP routing

Personal Skills:

• Ability to remain calm and professional when troubleshooting and resolving support issues
• Enjoys working with people
• Strong work ethic, personal accountability, and dependability
• Ability to adjust tasks and schedules to adapt to changing priorities
• Capable of working well under pressure

Education and Work Experience:

• Graduate degree in a computer-related field
• Minimum 3 years of working experience in system administration an equivalent combination of education and experience 
• A Red Hat or Linux certification is preferred but not required