Utilization Analyst

• Partners in the development of outreach materials to assist customers in direct outreach to targeted participants.
• Collaborate with internal business partners to create a proven Utilization plans model for the ePay platform, utilizing SalesForce.com and other related data warehousing methods.
• Partners with Service Delivery, Customer Support, Customer Development Managers and Product Management to drive overall customer satisfaction.
• Identifies and encourages reference opportunities within customer base through routine interactions with customers and partners.
• Builds and cultivates relationships to build customer and prospect engagement and drive increased utilization.
• Reviews and reconcile data and reports to maintain accurate dashboards and analysis.

• Creates and implements utilization plans to increase customer participation and utilization for the ePay product, including managing agreements with card-based suppliers.
• Consults directly with customers to develop customer-centric plans to encourage prospective and existing customer participation in the ePay network.
• Develops emails and outreach plans highlighting GHX procure to pay solutions, best practices, key differentiators, and demonstrated value.
• Other duties as assigned.

• Strong planning, financial and analytical skills, with proven ability to apply these skills with deft business acumen to complex situations with competing priorities.
• Able to work effectively with cross functional teams and personnel at varying levels within GHX and customer/partner organizations.
• Exceptional organizational and project management skills, experience managing complex timelines and processes.
• Excellent interpersonal and presentation skills (remote and in person) with demonstrated success in building and sustaining internal and external relationships.
• Self-motivation, high attention to detail and strong analytical skills.
• Knowledge of basic AP/AR process and terms.
• Excellent verbal and written communication.
• Strong professional ethics and integrity.

• Bachelor’s degree.
• 2 years’ experience in Financial Services, Payments, FinTech, healthcare finance, supply chain or related discipline.
• Critical thinker that can derive business stories from disparate data and the ability to look at analytical results and assess its reasonableness.
• Excellent technical skills to process large quantities of data with an exceptional attention to detail.
• Build scalable reports and efficiently navigate Excel and Tableau.
• Intermediate to advanced Excel skills (i.e.VLOOKUP, Pivot tables, IF Statements, Charts).
• Excellent PC skills (Word, Excel, Visio, PowerPoint), preferably with working knowledge of a database.
• Willingness to travel up to 10%.

• Data visualization tools like Tableau, Looker, etc.
• Basic working knowledge of SQL.

• SaaS industry experience or financial services background.

Estimated salary range: $54,800 - $68,500

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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