UX Analyst

Job Description Key responsibilities include:

• Perform data analysis, including looking at ticket data, survey results and usage data to identify problems and improvement opportunities
• Document findings from analysis, clearly outlining problems and opportunities
• Process map the steps our users take with particular journeys relating to Storage, such as onboarding and offboarding, including current state and go to state
• Gather data to help inform stakeholders
• Support, capture and analyze user research
• Coordinating user testing
• Participate in the development of user facing content, partnering with technical writers
• Write user stories and release notes
• Collaborate with coworkers in the product design team, Storage product line teams and other infrastructure product line teams

This role requires a wide variety of strengths and capabilities, including:

• Bachelor's degree or equivalent experience
• At least 3 years' experience as a Business Analyst or similar function
• Experience defining and implementing process improvements
• Experience performing analysis and writing process documentation, epics, user stories and acceptance criteria
• Experience working with product teams
• Strong communicator
• Ability to multi-task
• Highly self-motivated with ability to remain composed under pressure and excel during periods of ambiguity
• Experience with Lucid Chart and Figma a plus
• Experience using JIRA

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.