UX Content Writer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a UX Content Writer at Via, you will be responsible for defining and establishing the UX writing guidelines for our market-leading product, as well as creating compelling, concise and user-centric copy for our products. You will work closely with Product Managers and Designers to ensure that all written content is consistent and effective. This is a unique opportunity to make a significant impact in a mission-driven environment, and to contribute to an accessible experience for all of our users.

What You'll Do:

• Establish the voice of Via’s products and set Via’s UX writing guidelines that will be implemented across all of our products.
• Write clear, concise product copy for new products and features, initiating these projects to review, while also improving all existing copy in the product.
• Work closely with designers and product managers to define the workflow of UX writing, and then incorporate UX writing to the product creation cycle.
• Collaborate with the marketing team to improve the holistic CX (customer experience) UX writing.
• Research who our users are and how/why they’re using our products in order to inform your UX writing (transit agencies, city managers, riders, drivers and developers).
• Measure the impact of your UX writing and make decisions using AB tests and other data-driven approaches to impact analysis.

Who You Are:

• Confident and proactive: you can integrate your craft into a product development process that hasn’t historically included dedicated UX writing.
• User-centric: As a UX writer you need to have a good understanding of user-centered design principles and how to apply them in their writing.
• Collaborative: you understand that great UX writing depends on collaboration with designers, product managers, and other stakeholders.
• Savvy and tactful in communication: you intuitively find the right tone in every situation and feel comfortable working with people from a wide range of backgrounds.
• You have a minimum of 6 years of experience working hands-on with UX at a high-growth startup, established tech company or consulting agency.
• You have a Bachelor’s degree - a Master’s degree is a plus.
• You have creative pursuits - an independent blog, published work, or written research are all pluses.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $115,000 - $160,000 per year