UX Content Writer (5045)

As UX Content Writer, you’ll support a website and digital modernization project for a far-reaching government agency. As a UX Content Writer, you will be supporting a team of technologists, subject matter experts, and client stakeholders to create content utilized both internally and externally.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Researches, conceptualizes, writes, proofreads, and edits original content and digital experiences
• Partners with the creative team to determine overall creative message that is brand consistent
• Proposes new ideas and push our thinking for all things copy-related
• Collaborate with subject matter experts and other stakeholders to create content that is relevant, engaging, and results-driven
• Collaborate closely with UX designers, product managers, and developers to integrate user-focused content into the product design process.
• Ensure consistency in Brand tone, voice, and terminology by creating and following the Content Style Guide to form and maintain a balanced user experience across the product
• Conduct user research to understand user needs, pain points, and language preferences to inform content creation.
• Participate in usability testing and gather feedback to refine and improve content in response to user insights.
• Stay updated on industry trends, best practices, and emerging UX writing methodologies.

What you’ll need to succeed:

• Proven experience (5+ years) as a UX Writer, Content Writer, or similar role with a focus on user interface content
• Experience creating concepts and copy for dynamic content pieces such as articles, blogs, case studies, and email requiring originality and innovation in determining how to accomplish tasks
• Highly organized with the ability to work on multiple complex projects simultaneously
• Ability to work autonomously and collaboratively in developing methodologies and presenting solutions
• Experience interacting and working cross-functionally with teams such as design, development, brand management, account management, and leadership
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience.
• Excellent writing, editing, and proofreading skills with attention to detail.
• Possess User Empathy, Creativity, and Adaptability, and Being Open to Feedback
• Bachelor's degree in English, Communications, UX Design, or a related field.
• Familiarity with digital communication solutions, SaaS, or tech products.
• The ability to obtain and maintain a Public Trust Security Clearance

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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