UX Design Lead

Job Description We are actively seeking an energetic and innovative UX Design Lead to join our group. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
About the Opportunity
As a Lead UX Designer, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on design and team management role. You will collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms.
About You

• You're actively involved in defining product strategy and can define a research strategy to support it
• You have experience with and enjoy managing and growing designers
• You love research and understand the necessity to put the user first
• You think in terms of systems and make rational design decisions
• You can create and share design direction for products based on research findings
• You are constantly pushing your limits and searching for opportunities to become better
• Your team collaboration and communication skills are unparalleled
• You're passionate about user research and you place the customer's needs above your own preferences

Qualifications

• 5+ years of design experience within the industry
• You have experience managing teams and can guide performance and development of other designers with ease.
• You have experience working within design systems & preferably enterprise/consumer/complicated user journey experience
• You have experience with leading Usability Testing, including script writing, etc.
• You have hands on design experience within Figma or Sketch and will not need to be hand held
• You have experience communicating with stakeholders as well as Development & Product teams
• You can distill complicated problems defined through research into simple and elegant solutions
• You have extensive knowledge of user experience research tools and techniques and know the strengths and weaknesses of each
• You can accurately make decisions that guide the product direction with little information
• You have an understanding of what makes an experience good or bad is critical. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them
• You have the ability to influence others and provide thought leadership on design based on research findings
• You're a self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences
• You have the ability to synthesize complex, interdependent, and sometimes competing needs
• You understand the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers
• You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
• Bachelor's Degree or equivalent practical work experience in Research or Design
• You have an online portfolio demonstrating superior experiences (required for application - Please note we cannot access file sharing tools e.g. DropBox)
• You are willing to work outside of 9am-5pm hours in order to accommodate communications with international colleagues

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.